Become an Order Management Expert Comprehensive IBM Sterling OMS Training

Course Syllabus: IBM Sterling Order Management System (OMS)

Module 1: Introduction to IBM Sterling OMS

• Overview of IBM Sterling Order Management System
• Understanding the Role of OMS in Omnichannel Commerce
• Key Features and Capabilities of IBM Sterling OMS
• Use Cases and Industry Applications of Sterling OMS

Module 2: Architecture and Components

• Overview of Sterling OMS Architecture
• Understanding Core Components: Order Management, Inventory Management, etc.
• Integration Points and Connectivity with Other Systems
• Deployment Options: On-Premises vs. Cloud Deployment

Module 3: Order Lifecycle Management

• Understanding Order Lifecycle Stages: Order Capture, Fulfillment, Shipment, etc.
• Order Orchestration and Routing Logic in Sterling OMS
• Configuring Order Workflows and Process Flows
• Managing Order Exceptions and Handling Complex Order Scenarios

Module 4: Inventory and Supply Chain Management

• Inventory Visibility and Availability in Sterling OMS
• Managing Inventory Levels and Locations
• Implementing Inventory Allocation and Sourcing Rules
• Supply Chain Collaboration and Vendor Management

Module 5: Pricing and Promotions

• Pricing and Discount Management in Sterling OMS
• Implementing Dynamic Pricing Strategies
• Promotions and Campaign Management
• Price Optimization and Personalization Techniques

Module 6: Customer and Order Management

• Customer Data Management and Profile Creation
• Managing Customer Accounts and Preferences
• Order Tracking and Status Updates for Customers
• Implementing Customer Service Features in Sterling OMS

Module 7: Integration and Extensibility

• Integrating Sterling OMS with Enterprise Systems: ERP, CRM, etc.
• Configuring Integration Points and APIs
• Extending OMS Functionality with Custom Plugins and Extensions
• Leveraging IBM Integration Bus (IIB) for Integration

Module 8: Reporting and Analytics

• Overview of Reporting and Analytics Features in Sterling OMS
• Pre-Built Reports and Dashboards for Order and Inventory Insights
• Custom Reporting and Data Visualization Options
• Using Analytics to Improve Decision Making and Business Performance

Module 9: Performance Optimization and Scalability

• Performance Tuning Techniques for Sterling OMS
• Optimizing System Resources and Database Performance
• Scaling Sterling OMS to Handle Increased Workloads
• Disaster Recovery and High Availability Strategies