Hivi Technology

Become an Order Management Expert Comprehensive IBM Sterling OMS Training

IBM Sterling OMS Training in Hivi Technology

IBM Sterling OMS Module

Course Syllabus: IBM Sterling Order Management System (OMS)


Module 1: Introduction to IBM Sterling OMS

  • Overview of IBM Sterling Order Management System
  • Understanding the Role of OMS in Omnichannel Commerce
  • Key Features and Capabilities of IBM Sterling OMS
  • Use Cases and Industry Applications of Sterling OMS


Module 2: Architecture and Components

  • Overview of Sterling OMS Architecture
  • Understanding Core Components: Order Management, Inventory Management, etc.
  • Integration Points and Connectivity with Other Systems
  • Deployment Options: On-Premises vs. Cloud Deployment


Module 3: Order Lifecycle Management

  • Understanding Order Lifecycle Stages: Order Capture, Fulfillment, Shipment, etc.
  • Order Orchestration and Routing Logic in Sterling OMS
  • Configuring Order Workflows and Process Flows
  • Managing Order Exceptions and Handling Complex Order Scenarios


Module 4: Inventory and Supply Chain Management

  • Inventory Visibility and Availability in Sterling OMS
  • Managing Inventory Levels and Locations
  • Implementing Inventory Allocation and Sourcing Rules
  • Supply Chain Collaboration and Vendor Management


Module 5: Pricing and Promotions

  • Pricing and Discount Management in Sterling OMS
  • Implementing Dynamic Pricing Strategies
  • Promotions and Campaign Management
  • Price Optimization and Personalization Techniques


Module 6: Customer and Order Management

  • Customer Data Management and Profile Creation
  • Managing Customer Accounts and Preferences
  • Order Tracking and Status Updates for Customers
  • Implementing Customer Service Features in Sterling OMS


Module 7: Integration and Extensibility

  • Integrating Sterling OMS with Enterprise Systems: ERP, CRM, etc.
  • Configuring Integration Points and APIs
  • Extending OMS Functionality with Custom Plugins and Extensions
  • Leveraging IBM Integration Bus (IIB) for Integration


Module 8: Reporting and Analytics

  • Overview of Reporting and Analytics Features in Sterling OMS
  • Pre-Built Reports and Dashboards for Order and Inventory Insights
  • Custom Reporting and Data Visualization Options
  • Using Analytics to Improve Decision Making and Business Performance


Module 9: Performance Optimization and Scalability

  • Performance Tuning Techniques for Sterling OMS
  • Optimizing System Resources and Database Performance
  • Scaling Sterling OMS to Handle Increased Workloads
  • Disaster Recovery and High Availability Strategies
  • 1 to 1.5 Month
  • Weekdays : Mon to Fri ( 1hr/day )
  • Weekend: 2hrs/day
  • Flexible Time
  • Free Session Videos
  • Course Completion Certificate
  • Lifetime Customer Support
  • Placement Support
  • Resume Preparation
Scroll to Top