At Hivi Technology Learning Academy, we are committed to providing quality education and training. If you are not satisfied with our services, we are here to help.

1. Course Enrollment Fees

• You have 14 calendar days from the date of purchase to request a refund for course enrollment fees.
• To be eligible for a refund, you must not have completed more than 20% of the course.
• Requests for refunds must be submitted in writing to [support@hivitechnology.com].

2. Refund Process

• Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 7 business days.
• If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

3. Non-refundable Items

The following items are not eligible for refunds:

• Course materials and textbooks that have been opened or used.
• Completed courses or courses where more than 20% of the content has been accessed.
• Workshop or event fees if the cancellation request is made less than 7 days before the scheduled date.

4. Cancellations by the Academy

• If a course or event is cancelled by Hivi Technology Learning Academy, you will be offered a full refund or the option to transfer to another course or event of equal value.
• If a course is postponed, you will be offered the option to attend the rescheduled course or receive a full refund.

5. Online Courses

• For self-paced online courses, you have 14 days from the date of purchase to request a refund, provided you have not accessed more than 20% of the course content.
• For instructor-led online courses, refund requests must be made at least 7 days before the course start date.

6. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@hivitechnology.com